PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE PURCHASING GOODS OR SERVICES.
WE/US – This website The Ecom Business Academy.com is owned and operated by Always Learning Ltd.
Purchases of Courses or Services
The UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that, from the moment of purchase from us, you have a 14-day right to change your mind and get a full refund in most cases.
However, you will lose this right to cancel if you have accessed the online courses or membership area within the 14-day period.
Digital Downloads: If you are purchasing a digital download (ebook, software or other digital product), you automatically lose your right to the 14 day cooling off period once you have started the digital download.
You may request a refund within the 14 days if you have not already downloaded the product.
We will only refund or replace a digital download product if the digital file is faulty - we will not refund if you have simply changed your mind about the product.
Extended Refund Guarantees (when specifically offered)
We very much want our students to be as successful as possible by purchasing and following our training. To be successful though, the training has to be fully implemented by following our guidance.
If you are purchasing a course that is specifically offered with an extended refund guarantee (eg 30 days), then the terms of that guarantee will be included on the product sales page.
If you decide to purchase a product with an extended guarantee, you agree to be bound by the specific terms of the guarantee as advertised. In most cases, we offer an extended guarantee on the basis of the purchaser fully watching the training and applying the training correctly within the set guarantee period offered.
If the product has not met the specific terms of the guarantee offered, then you may request a refund. Please note that we will require you to provide sufficient evidence to us on request to reasonably demonstrate to us that the terms of the guarantee have been met. A review will be undertaken by the course tutor or a suitably experienced Coach and we will decide if you have reasonably followed and implemented the training correctly. We cannot indemnify you against issues with third-party software that we have no reasonable control over.
Online Courses are usually delivered immediately after purchase and are accessed via our Members Area which relies on third-party software for access and delivery. You should be using a suitable internet-connected device with sufficient connection speed to view videos – we cannot be held liable if you purchase a course and do not have a suitable device to access it.
Although we try our best to ensure access is always available, we cannot guarantee that there will be no downtime caused by issues beyond our control.
Purchases made by you are solely for your use and you must not share your password information with any other party without our express written permission.
As the online e-commerce environment changes regularly, there will be times that some of the information in our content will not be fully accurate ie when websites change their user interface or branding. We do not guarantee that all information will be fully up-to-date at the time of your purchase but we do make efforts to update courses when major changes have taken place that affects the overall content of any course. If we release an update, you will automatically have access to that updated course in your Members Area if you have purchased a membership.
Please contact us if you notice any dead links or major differences in course content and we will note your feedback for our future course planning.
Purchases made face-to-face with one of our agents at an organised live event must be completed with a signed and dated purchase order form. Event purchases are deemed to be ‘ in person at our normal place of work’ and therefore do not have a 14-day refund period.
Payment Plans
If you purchase one of our products using a link we advertise to spread payments over a longer period (eg a 3 month payment option), then you are responsible to ensure that funds are available each month on the correct date to ensure that your payment plan is completed.
Please note that if a payment fails to process then your access to the purchased product may be restricted until your payment is made. Payment plans will result in a higher overall total cost compared to a single full-payment purchase.
Contacting Us
If you have any questions about a specific course, product, service, or webinar, or if you have a general question about The Ecom Business Academy please send your questions to us at [email protected].
Unless advertised, our courses are sold without any ongoing support to answer questions you may have or to advise on implementation. We offer coaching sessions through group coaching (see membership options for details) and individual coaching sessions , which are payable at the time of booking.
Sometimes, although we have replied to your question, your own Mailbox may not recognise our email addresses and mark the replies as spam, especially if we include links to other pages or videos. To prevent this it is best if you add the following reply address we use to your email whitelist (safe senders list):
General Course Support:
We offer weekly Q&A sessions to our members to answer any questions about courses and we strive to provide answers to all course questions within our courses, memberships and FAQ's.
Please check these sources for answers to common questions, and please understand that the course lessons are sequential - we teach the steps you need to know at the point you need to know them in the course.
For instance, if you are on Module 1 in our beginners' course, you are unlikely to need to know how Shopify Refunds work at that point. Please follow the course in the correct order, and this information will be taught at the point you need to know it!
99% of the answers you ask will be within the course material as and when you need to know it. The other 1% can be asked within the community section, or by joining the live Q&A sessions (or coaching sessions if they have been booked or are part of your package).
Unlimited Email Support Service Terms
We offer unlimited email support with certain subscriptions and products. Please see your membership package for details. Email support outside of your subscription is limited to product technical support and billing support.
Unlimited support is available for the duration of your subscription. If you have a valid active support subscription, please send your requests to [email protected]. Although we will reply to your questions as soon as possible, we aim to reply to support requests within 24 hours during Mon-Fri office hours, and within 48 hours for messages received at the weekend. Please note that 99% of all your questions will be answered throughout the course.
For instance, if you are on Module 1 in our beginners' course, you are unlikely to need to know how Shopify Refunds work at that point. Please follow the course in the correct order, and this information will be taught at the point you need to know it!
By limiting your questions to us, we can provide you with better content and courses rather than answering questions which will be provided to you when you go through the course modules. We also have an FAQ section and a How To section, which is worth referring to before sending a support request.
Our advice is just advice based upon our knowledge and experience and it is up to you to decide to follow any advice given. Any financial or legal advice given is advisory only and you should consult a Solicitor, Independent Financial Advisor or any other relevant professional before decisions that may affect you financially or legally. The Ecom Business Academy, and Always Learning LTD, its owners, employees, or agents accept no liability for any loss, damage or harm in any way resulting from our advice. We are not tax or financial advisors.
Store Building Service Terms
If you choose our store building service, please note once you have booked your store building call, then as acknowledged on the appointment booking form, you will not be entitled to a refund.
This is because we start building and designing your store once the booking is made, and costs to us are incurred in getting your store ready for you.
Coaching Service
If you have purchased coaching sessions, you have 3 months from purchase to book your session. Sessions cannot be rolled over due to the increasing number of students we have to acommodate. After 3 months your booking will be forfeited and no refunds will be given, so please use your coaching session within this time.
We do not offer refunds on coaching services, so please do not book a session unless you will use it . Please see the specific terms for booking a coaching session on the booking page.